Terms of service

Terms of Service

Last Updated: October 23, 2026

1. Introduction

Welcome to Martnaro.

These Terms of Service govern your access to and use of the Martnaro website, online store, products, and related services.

Martnaro is operated by Hubei Xianghang Import & Export Trading Co., Ltd., a business offering botanical home decorations, artificial floral arrangements, decorative wreaths, planters, and related home and garden accessories.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable law.

Please read these Terms carefully before using our website.

2. Company Information

Brand Name: Martnaro

Company Name: Hubei Xianghang Import & Export Trading Co., Ltd.

Email: [email protected]

Business Address: No. 180, Group 2, Huozhuang Community, Nancheng Subdistrict, Zaoyang, Xiangyang, Hubei Province, China.

For questions regarding our products, orders, or services, please contact us using the email address provided above.

3. Eligibility and Acceptable Use

By using our website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use our website for fraudulent, unlawful, or unauthorized activities.
Provide false or misleading information when placing an order.
Attempt to access customer accounts, systems, or information without authorization.
Interfere with website security, functionality, or availability.
Upload malicious software or attempt to disrupt website operations.
Copy, reproduce, or commercially exploit protected website content without authorization.
Use our website in a manner that infringes the rights of others or violates applicable laws.

We may take reasonable measures to protect our website, customers, and business interests in accordance with applicable law.

4. Products and Descriptions

Martnaro offers botanical home decorations and garden accessories, including:

Artificial wreaths, seasonal wreaths, and decorative greenery.
Artificial flowers, botanical stems, branches, and floral arrangements.
Dried flowers and decorative botanical materials.
Decorative planters, terracotta pots, ceramic pots, and stoneware containers.
Concrete planters, metal planters, woven basket planters, and other planting containers.

We provide product descriptions, photographs, dimensions, materials, colors, and other specifications to help customers make informed purchasing decisions.

Product photographs are intended to represent the listed items accurately. Actual appearance may vary slightly due to lighting, screen settings, manufacturing characteristics, and the nature of the materials.

Natural variations in dried flowers, botanical materials, terracotta, ceramic finishes, reactive glazes, and woven materials may occur as part of their physical characteristics.

Such variations do not automatically constitute a product defect when they are consistent with the product description.

Customers should review product dimensions, materials, intended use, care instructions, and other relevant information before placing an order.

Nothing in this section limits your rights concerning defective products, materially inaccurate descriptions, or products that do not conform to applicable legal requirements.

5. Product Availability

Products displayed on our website are offered subject to availability.

Product listings, photographs, descriptions, and prices are maintained to provide accurate information to customers.

An item being displayed on our website does not guarantee that an order has been accepted or that the item is available for immediate dispatch.

If a product becomes unavailable after an order is placed, we will notify the customer and provide an appropriate resolution in accordance with applicable law. Any payment collected for an order that we cancel will be refunded as required by law.

6. Prices and Payments

Product prices are displayed in the currency indicated on our website or at checkout.

The total amount payable, including applicable shipping charges and taxes collected at checkout, is displayed before payment is completed.

Available payment methods are presented during checkout. Payments are processed through the applicable payment service providers.

You are responsible for providing accurate billing, payment, and contact information when placing an order.

Payment authorization and transaction processing must be completed before an order can be fulfilled.

If a material pricing error, payment error, or unauthorized transaction is identified, we will handle the matter in accordance with applicable law and the relevant payment provider's procedures.

7. Orders and Order Acceptance

When you place an order, you submit a request to purchase the selected products under the terms displayed at checkout.

An automated order acknowledgment confirms receipt of your order. The order is accepted when Martnaro confirms acceptance or begins dispatching the products, subject to applicable law.

Orders are subject to payment authorization, product availability, and shipping eligibility.

We may cancel or refuse an order where permitted by law for legitimate reasons, including:

The product is unavailable.
Payment cannot be authorized.
A material product or pricing error has occurred.
The delivery destination cannot be served.
The transaction is fraudulent or unauthorized.

If payment has already been collected for an order that we cancel, we will arrange the required refund.

Order confirmations, payment records, and relevant correspondence should be retained for reference.

8. Shipping and Delivery

Martnaro provides shipping and delivery services to destinations supported by its shipping arrangements.

Available destinations, shipping charges, and delivery estimates are displayed during checkout and described in our Shipping Policy.

Customers are responsible for providing accurate and complete delivery information, including the recipient's name, street address, city, postal code, and country.

Delivery times are estimates unless a specific delivery date is expressly confirmed for the order.

Delivery may be affected by carrier operations, customs procedures, weather conditions, public holidays, and other transportation circumstances.

If an order is significantly delayed, lost, or delivered with a product damaged during transportation, customers should contact [email protected] for assistance.

Nothing in this section excludes any delivery-related rights or remedies available under applicable law.

9. International Orders and Customs

International orders are subject to the import requirements and regulations of the destination country or region.

Customs duties, import taxes, and other government-imposed charges are handled in accordance with the information presented at checkout and the laws applicable to the transaction.

Customers must provide accurate shipping information and comply with applicable import requirements.

If an order cannot be delivered because of a legal or shipping restriction, Martnaro will address the matter in accordance with applicable law.

10. Returns, Refunds, and Exchanges

Martnaro's Return and Refund Policy governs return eligibility, return procedures, refunds, exchanges, and the handling of damaged or defective products.

Eligible products may be returned within 30 calendar days from the date of delivery, subject to the conditions described in that policy.

For standard change-of-mind returns, products must generally be unused and in their original condition, with included components and packaging returned where reasonably possible.

Customers must contact [email protected] before returning an item and follow the return instructions provided by our customer service team.

If a product arrives damaged, defective, incomplete, or different from the item ordered, customers should contact us and provide the order number, a description of the issue, and supporting photographs where available.

Approved refunds are processed in accordance with our Return and Refund Policy. Refunds are issued to the original payment method unless otherwise agreed or required by applicable law.

Nothing in these Terms limits mandatory consumer rights relating to defective products, returns, refunds, cancellations, or product conformity.

11. Order Cancellations and Modifications

If you wish to cancel or modify an order, please contact [email protected] as soon as possible.

Requests received before fulfillment or dispatch will be handled in accordance with the status of the order and applicable law.

Once an order has been dispatched, cancellation or modification may no longer be possible through the standard order process.

Customers may exercise any applicable statutory cancellation or withdrawal rights in accordance with the laws governing their purchase.

12. Product Care and Intended Use

Customers must use and maintain products according to their descriptions, care instructions, and intended purposes.

Artificial wreaths, floral stems, and dried botanical products should be handled carefully to prevent crushing, breakage, or damage to delicate decorative components.

Planters made from terracotta, ceramic, stoneware, concrete, metal, or woven materials should be handled and maintained according to their material characteristics and product instructions.

Outdoor use is appropriate only for products described as suitable for outdoor environments.

Customers should follow relevant product instructions concerning drainage, placement, cleaning, installation, and maintenance.

Products that arrive visibly damaged or defective should not be used before the issue has been reviewed.

Nothing in this section excludes any responsibility that cannot legally be excluded under applicable law.

13. Intellectual Property

Unless otherwise indicated, website content, including text, logos, graphics, photographs, product descriptions, page layouts, and design elements, is owned by or lawfully used by Martnaro or the relevant rights holders.

You may access our website and use its content for lawful personal shopping purposes.

Without appropriate authorization, you may not reproduce, distribute, modify, publish, or commercially exploit protected website content, except as permitted by applicable law.

Third-party trademarks, product names, and other protected materials remain the property of their respective owners.

If you believe that material on our website infringes your intellectual property rights, please contact [email protected] with relevant details.

14. Customer Accounts and Information

If customer accounts are available on our website, you are responsible for providing accurate account information and maintaining the confidentiality of your login credentials.

You must not use another person's account without authorization.

Please notify us if you suspect unauthorized access to your account.

We may take reasonable measures to protect customer accounts, transactions, and personal information against fraud or unauthorized activity, subject to applicable law.

15. Privacy and Personal Information

Martnaro handles personal information in accordance with its Privacy Policy and applicable law.

Personal information may be processed to fulfill orders, arrange shipping, process payments, provide customer service, maintain website security, improve our services, and carry out permitted marketing and analytics activities.

Our Privacy Policy explains how personal information is collected, used, disclosed, and retained, as well as the use of cookies and third-party advertising technologies, including AppLovin as described in that policy.

Please review our Privacy Policy for further information about personal information, third-party services, and available privacy rights.

16. Third-Party Services and External Links

Our website may use third-party services to support e-commerce operations, payment processing, shipping, analytics, customer communications, and advertising.

Our website may also contain links to external websites.

Third-party services and websites operate under their own applicable terms and privacy policies.

Customers should review those policies when interacting directly with external services.

Nothing in this section excludes any responsibility that cannot legally be excluded.

17. Website Availability and Changes

We maintain our website to support product browsing, order placement, and customer service.

Website functionality may be affected by maintenance, technical issues, network interruptions, or other operational circumstances.

We may update website content, product listings, features, and services as necessary, subject to applicable law and obligations arising from accepted orders.

Changes to website content do not alter the agreed terms of an accepted order unless the change is permitted by law or agreed by the parties.

18. Disclaimers and Limitation of Liability

To the extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.

Martnaro does not guarantee that website access will remain uninterrupted or that every technical issue can be eliminated.

To the extent legally permitted, Martnaro is not liable for indirect or consequential losses arising from website use where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability, statutory warranties, consumer rights, or other obligations that cannot legally be excluded or limited.

Any limitation of liability applies only to the extent enforceable under the laws applicable to the relevant transaction.

19. Events Beyond Our Reasonable Control

Events beyond our reasonable control may affect order fulfillment or delivery, including natural disasters, severe weather, public emergencies, transportation disruptions, customs delays, and carrier interruptions.

When such an event affects an order, Martnaro will take reasonable steps to address the situation and fulfill its obligations in accordance with applicable law.

This section does not remove any mandatory rights or obligations under applicable law.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

The invalid provision will be interpreted or limited only as necessary to comply with applicable law.

21. Governing Law and Dispute Resolution

These Terms shall be interpreted and applied in accordance with applicable laws and regulations, subject to mandatory consumer protection laws and jurisdictional rights that apply to the relevant purchase.

If a dispute arises concerning a product, order, payment, or service, customers may contact Martnaro to seek a resolution.

Customer Service Email: [email protected]

Nothing in this section prevents customers from exercising mandatory consumer rights or accessing courts or dispute resolution mechanisms available under applicable law.

22. Changes to These Terms

Martnaro may update these Terms of Service to reflect changes in business operations, website services, or applicable legal requirements.

The current version will be published on this page with its applicable last-updated date.

Updates do not remove mandatory legal rights or retroactively alter obligations relating to completed transactions except as permitted by applicable law.

23. Contact Information

If you have questions about these Terms of Service, our products, or your order, please contact us.