Shipping Policy

Last Updated: October 23, 2026

Thank you for shopping with Martnaro. We aim to provide a reliable and convenient delivery experience for your home and garden decor purchases. This Shipping Policy explains our shipping rates, order processing times, delivery estimates, tracking procedures, and shipping-related support.

1. Shipping Destinations

Martnaro ships to eligible countries and regions supported by our shipping services.

Available destinations are determined by carrier coverage, local regulations, and shipping arrangements. Enter your complete shipping address at checkout to confirm delivery availability and view the shipping options for your order.

If we cannot fulfill an order because of shipping restrictions, we will notify you and arrange an appropriate resolution in accordance with applicable law.

2. Shipping Rates

Martnaro offers the following standard shipping rates:

Order Value	Standard Shipping Fee
$39.99 USD or more	FREE
Below $39.99 USD	$6.99 USD

The qualifying order value is calculated after applicable discounts and before shipping charges and taxes.

The standard shipping fee is displayed at checkout before payment is completed. Orders that meet the free shipping threshold qualify for free standard shipping when the option is available for the destination.

3. Order Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Business days exclude weekends and public holidays.

Order processing includes order verification, preparation, and packaging before dispatch. Processing time is included in the total estimated delivery time.

During order preparation, our team handles decorative wreaths, artificial flowers, botanical stems, dried floral arrangements, planters, and planting containers according to their product characteristics.

Once your order has been dispatched, we send shipping confirmation and tracking information to the email address associated with your order.

4. Estimated Delivery Time

Estimated Total Delivery Time: 8–17 Business Days

The estimated total delivery time is 8–17 business days from order confirmation, including the 1–2 business days required for order processing.

Delivery time is calculated in business days and excludes weekends and public holidays.

Actual delivery dates depend on the destination, carrier operations, customs clearance, and transportation conditions. Severe weather, public holidays, customs inspections, and carrier disruptions can cause delays.

The delivery estimate is not a guaranteed arrival date.

5. Packaging and Handling of Products

Martnaro offers decorative wreaths, artificial botanical arrangements, dried flowers, planters, and planting containers. We prepare orders with attention to the characteristics of these products.

• Artificial Wreaths: Decorative branches, leaves, ribbons, and other components are handled to help preserve the wreath's shape during transportation.

• Artificial Flowers and Botanical Stems: Floral heads, stems, leaves, and decorative details are handled carefully to reduce bending and crushing.

• Dried Flowers and Botanical Materials: Dried floral arrangements are handled with care because their natural structures can be delicate.

• Planters and Planting Containers: Ceramic, terracotta, stoneware, concrete, metal, and woven planters are handled according to their material characteristics to reduce the risk of transportation damage.

Please inspect your products after delivery. If an item arrives damaged, defective, or incomplete, contact our customer service team for assistance.

6. Order Tracking

After your order has been dispatched, tracking information is sent to your order email address.

Use the tracking number and carrier information provided in the shipping confirmation to follow your shipment.

Tracking updates can take time to appear after dispatch. If your tracking information does not update or you have questions about your delivery, contact [email protected] and include your order number.

7. Shipping Delays

Martnaro processes orders within the stated processing period and provides an estimated delivery timeframe. Delays can occur because of circumstances affecting transportation or delivery, including:

• Severe weather and natural disasters.

• Customs inspections and clearance procedures.

• Carrier delays and transportation disruptions.

• Public holidays and peak shipping periods.

• Incorrect or incomplete shipping information.

• Other logistical disruptions affecting delivery.

If your order is delayed beyond the estimated delivery timeframe, contact [email protected]. We will review the shipment status and assist with the next steps.

Nothing in this policy limits delivery-related rights or remedies available under applicable law.

8. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, and other charges imposed by the destination country or region.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import duties and taxes.

These charges are determined by the relevant authorities and are separate from product prices and standard shipping fees unless expressly included in the checkout total.

Customs inspections and clearance procedures can affect delivery times. Customers are responsible for complying with the applicable import requirements of their destination.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout, including:

• Recipient's full name.

• Street address and apartment or unit number, where applicable.

• City and state or province.

• Postal or ZIP code.

• Country or region.

• Contact information required for delivery.

If you discover an error in your shipping information, contact [email protected] immediately.

We will make reasonable efforts to update the address before dispatch. Once an order has been shipped, address changes cannot be guaranteed.

Additional shipping charges may apply to reshipment caused by incorrect customer-provided information, where permitted by applicable law and disclosed before the additional service is arranged.

10. Lost, Damaged, or Incorrect Orders

If your order has not arrived within the estimated delivery timeframe, or if it arrives damaged, defective, incomplete, or different from the product ordered, contact [email protected].

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product, where applicable.

• Photographs of the shipping packaging, where relevant.

For ceramic, terracotta, stoneware, or concrete planters, include photographs of any visible cracks, chips, or breakage. For wreaths, artificial flowers, and dried botanical products, show any significant damage or missing components.

Our customer service team will review the information and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

11. Order Cancellations and Modifications

If you wish to cancel or modify an order, contact [email protected] as soon as possible.

We will make reasonable efforts to accommodate requests before an order has been processed or dispatched. Once an order has been shipped, cancellation or modification may no longer be possible through the standard order process.

Any statutory cancellation or withdrawal rights available under applicable law remain unaffected.

12. Contact Information

For questions about shipping fees, delivery estimates, tracking information, or order fulfillment, please contact us.

Brand Name: Martnaro

Company Name: Hubei Xianghang Import & Export Trading Co., Ltd.

Email: [email protected]

Business Address: No. 180, Group 2, Huozhuang Community, Nancheng Subdistrict, Zaoyang, Xiangyang, Hubei Province, China.

Please include your order number in shipping-related inquiries so that we can assist you efficiently.

Thank you for choosing Martnaro. We appreciate your trust and look forward to bringing botanical beauty and thoughtful garden decor to your home.