Privacy Policy

Last Updated: October 23, 2026

1. Introduction

Welcome to Martnaro.

At Martnaro, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, browse our products, place an order, contact our customer service team, or otherwise interact with our online store.

Martnaro is operated by Hubei Xianghang Import & Export Trading Co., Ltd.

By using our website, you acknowledge the privacy practices described in this policy, subject to your rights under applicable law.

2. Information We Collect

We collect information that is necessary to operate our online store, process orders, provide customer support, and improve your shopping experience.

Personal Information You Provide

When you place an order, create an account, contact us, or subscribe to marketing communications, we may collect:

• Your name and email address.

• Billing and shipping addresses.

• Telephone number, if provided.

• Order details and purchase history.

• Customer account information, where applicable.

• Messages and information submitted through customer service inquiries.

• Marketing preferences and communication preferences.

Order and Payment Information

When you purchase products from Martnaro, including decorative planters, planting containers, artificial wreaths, floral stems, dried flowers, and botanical home decorations, we collect the information necessary to process and fulfill your order.

Payments are handled through the payment methods available at checkout. We may receive payment confirmations, transaction identifiers, payment status, and related order information.

Payment card details are generally processed by the relevant payment service provider rather than directly by Martnaro.

Technical and Browsing Information

When you visit our website, certain information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device type and operating system.

• Pages visited and products viewed.

• Website navigation and interaction data.

• Referring websites and traffic sources.

• Cookie identifiers and similar online identifiers.

• Shopping cart and checkout activity.

• Website performance and error information.

We use this information to maintain website functionality, improve the shopping experience, protect our website, and understand how visitors interact with our store.

3. How We Use Your Information

We may use personal information for the following purposes:

• Order processing: To confirm purchases, process payments, and manage customer orders.

• Shipping and delivery: To arrange fulfillment, provide shipping information to carriers, and communicate delivery updates.

• Customer service: To answer questions and assist with orders, returns, refunds, and product concerns.

• Website operations: To maintain shopping carts, customer accounts, checkout functionality, and website security.

• Product and service improvement: To understand customer preferences and improve our botanical home decor collections and shopping experience.

• Marketing communications: To send product updates, seasonal collections, promotional offers, and other marketing messages where permitted by law.

• Analytics: To understand website traffic, product interest, and customer interactions.

• Fraud prevention: To identify suspicious transactions and protect customers and our business.

• Legal compliance: To comply with applicable laws, regulations, and lawful requests.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions and improve your browsing experience.

These technologies may be used to:

• Remember products in your shopping cart.

• Maintain website functionality and security.

• Remember preferences and settings.

• Understand website traffic and browsing behavior.

• Analyze product views and shopping activity.

• Measure marketing and advertising performance.

Some cookies and tracking technologies may be provided by third-party e-commerce, analytics, or advertising service providers.

You can manage cookies through your browser settings and, where available, through the privacy preference tools on our website. Where required by applicable law, we obtain consent before using non-essential cookies and tracking technologies.

Disabling certain cookies may affect some website functions.

5. How We Share Your Information

We may share personal information with third parties when necessary to operate our business, fulfill orders, provide services, or comply with applicable law.

These parties may include:

• E-commerce platform providers: To host and operate our online store and support checkout functionality.

• Payment processors: To process transactions, confirm payments, and help prevent fraud.

• Shipping and logistics providers: To deliver products and provide shipment tracking.

• Order fulfillment partners: To prepare, package, and dispatch customer orders.

• Customer service providers: To support customer inquiries and communications.

• Analytics providers: To understand website performance and visitor behavior.

• Advertising and marketing partners: To support permitted marketing activities and measure advertising performance.

• Professional advisers: Including legal, accounting, and other professional service providers when reasonably necessary.

• Authorities and legal parties: When disclosure is required by law or necessary to establish, exercise, or defend legal rights.

We limit the information shared to what is reasonably necessary for the relevant purpose, subject to applicable law.

Certain disclosures to advertising partners may qualify as a sale, sharing, or targeted advertising under some privacy laws. Where required, we provide appropriate notices and privacy choices.

We do not sell personal information in exchange for money as a business practice. This statement does not override any broader legal definition of sale or sharing under applicable privacy laws.

6. AppLovin and Advertising Technology Disclosure

Martnaro may use third-party advertising technologies, including services provided by AppLovin Corporation, to measure advertising performance, understand customer interactions, and improve the effectiveness of marketing campaigns.

Where AppLovin technologies are integrated and enabled on our website, AppLovin and its partners may collect or receive certain information through cookies, pixels, scripts, APIs, or similar tracking technologies.

Depending on the technologies used, the information collected may include:

• IP address, browser type, and device information.

• Cookies and online identifiers.

• Website visits and product browsing activity.

• Shopping cart and checkout events.

• Purchase-related events used for advertising attribution and conversion measurement.

• Interactions with advertisements and marketing campaigns.

Where permitted by applicable law, this information may be used to measure advertising effectiveness, analyze website activity, attribute purchases to advertising campaigns, improve advertising services, and detect fraudulent advertising activity.

Information may be shared with AppLovin and relevant advertising partners when their technologies are active. These third parties may process information in accordance with their own privacy policies and applicable legal requirements.

We do not intentionally transmit complete payment card details to advertising platforms for advertising purposes.

Depending on your location and applicable law, you may have the right to withdraw consent, opt out of certain targeted advertising activities, or exercise other privacy rights. Where available, you may manage your preferences through our website's privacy or cookie settings, or contact us at [email protected].

Where required by applicable law, we obtain consent before using non-essential advertising cookies and tracking technologies.

For more information about AppLovin’s collection and use of your information visit:

https://legal.applovin.com/privacy

This disclosure describes the potential use of AppLovin advertising technologies. Actual information collection depends on the technologies integrated and enabled on our website.

7. International Data Transfers

Martnaro operates from China and may use service providers located in other countries or regions to support website hosting, payment processing, order fulfillment, customer service, analytics, and marketing.

As a result, personal information may be transferred to or processed in countries or regions outside your place of residence.

Where required by applicable law, we take appropriate measures to protect personal information during international transfers.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure website connections, and security services provided by our e-commerce and payment partners.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on order processing, payment records, shipping arrangements, customer service, returns and refunds, fraud prevention, accounting requirements, and applicable legal obligations.

When personal information is no longer required, we take reasonable steps to delete or anonymize it unless continued retention is required or permitted by law.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Request a copy of certain personal information.

• Withdraw consent where processing is based on consent.

• Object to or restrict certain processing activities where applicable.

• Opt out of certain targeted advertising or data-sharing activities.

• Lodge a complaint with a relevant data protection authority, where applicable.

To exercise your privacy rights, contact us at [email protected].

We may request reasonable information to verify your identity before processing certain requests. We handle privacy requests in accordance with applicable law.

11. Marketing Communications

We may send promotional emails about new arrivals, decorative wreaths, artificial flowers, botanical stems, dried floral collections, planters, seasonal decorations, and special offers where permitted by law.

You can unsubscribe from marketing emails using the unsubscribe link in the relevant message or by contacting [email protected].

Unsubscribing from promotional communications will not prevent us from sending essential messages relating to orders, payments, shipping, returns, refunds, or customer service.

12. Children's Privacy

Our website is intended for general shopping purposes and is not directed toward children below the applicable age of digital consent in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action where necessary.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services for payment processing, shipping, analytics, advertising, and other business operations.

These third parties may have their own privacy policies and data-handling practices.

We encourage you to review the relevant privacy policies before providing personal information directly to third parties.

Our responsibility for independent third-party websites and services is subject to applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website technologies, services, or legal obligations.

The current version will be published on this page, together with the applicable last-updated date.

15. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact us.

Brand Name: Martnaro

Company Name: Hubei Xianghang Import & Export Trading Co., Ltd.

Email: [email protected]

Business Address: No. 180, Group 2, Huozhuang Community, Nancheng Subdistrict, Zaoyang, Xiangyang, Hubei Province, China.

Thank you for choosing Martnaro.