Warranty Policy

At Martnaro, we are committed to providing clear product information and responsive customer support. This Warranty Policy explains how we handle product quality concerns, manufacturing defects, and warranty-related inquiries for our botanical home decor and garden accessories.

1. Products Covered

This policy applies to products sold by Martnaro, including the following categories:

Decorative Wreaths

Artificial wreaths, seasonal wreaths, greenery wreaths, floral wreaths, and pre-lit decorative wreaths.

Artificial Flowers and Botanical Stems

Artificial flowers, faux greenery, decorative branches, botanical stems, topiary drop-ins, and other artificial floral arrangements.

Planters and Planting Containers

Decorative planters and planting containers made from materials including terracotta, ceramic, stoneware, concrete, porcelain, metal, poly-rattan, and woven natural materials.

2. Warranty Period

The product information currently provided for these collections does not specify a uniform manufacturer or commercial warranty period.

Accordingly, Martnaro does not represent that every product in these collections includes an additional one-year or two-year commercial warranty.

Where a separate written warranty is expressly provided for a particular product, its stated terms apply to that product.

This section does not exclude or limit any statutory warranty, consumer guarantee, or other legal protection applicable to your purchase.

3. Product Quality and Manufacturing Defects

If you believe that a product has a manufacturing defect or does not conform to its description, please contact us for assistance.

Depending on the product and the circumstances, a quality concern may involve:

• Manufacturing defects affecting the structure or intended function of a planter.

• Cracks, breakage, or other defects attributable to manufacturing rather than ordinary material characteristics or handling after delivery.

• Defects in the construction or components of an artificial wreath.

• Manufacturing defects affecting the structure or components of artificial flowers, botanical stems, or decorative arrangements.

• Defective lighting components in pre-lit wreaths.

• Missing or defective components supplied with a product.

• Other product defects covered by applicable consumer protection laws.

Each request will be assessed according to the product description, the nature of the issue, the available information, and applicable law.

4. What Is Not Generally Covered by a Voluntary Warranty

Where applicable and permitted by law, a separate voluntary commercial warranty may exclude issues arising from:

• Normal wear and tear.

• Accidental damage, misuse, negligence, or improper handling.

• Improper cleaning, storage, installation, or maintenance.

• Unauthorized repairs, alterations, or modifications.

• Use outside the product's stated intended purpose.

• Damage occurring after delivery that is not attributable to a manufacturing defect.

• Natural variations in dried botanical materials, where applicable.

• Variations in terracotta, ceramic, stoneware, concrete, reactive glazes, woven materials, and other finishes that are consistent with the product description.

• Minor variations in the shape, arrangement, color, or texture of artificial flowers and decorative wreaths that are consistent with the product description.

These exclusions do not remove any statutory rights or remedies relating to defective, damaged, incorrectly described, or nonconforming products.

5. How to Submit a Product Quality Claim

If you discover a product defect or have concerns about product quality, please contact us at [email protected].

Please provide:

• Your order number or proof of purchase.

• The product name.

• A description of the issue.

• Clear photographs or videos showing the problem, where applicable.

• Photographs of the packaging if the product was damaged during transportation.

For planters made from ceramic, terracotta, stoneware, or concrete, photographs of cracks, chips, or breakage may help us assess the issue.

For artificial wreaths and botanical products, please identify any damaged or missing components.

For pre-lit wreaths, please describe the lighting issue and provide photographs or videos where possible.

Please contact us before returning a product so that we can provide the appropriate instructions.

6. Assessment and Available Remedies

After reviewing your request, we will explain the appropriate next steps.

Depending on the circumstances, product-specific terms, and applicable law, a resolution may include:

• Replacement of a defective product.

• Replacement of a defective component, where available and appropriate.

• Repair, where practical and appropriate.

• A refund or another remedy required by applicable law.

We will not use this policy to deny a remedy that is legally required.

7. Shipping Costs for Approved Claims

If a product must be returned or shipped for assessment, we will provide instructions before the product is sent back.

Martnaro will cover return shipping costs where required by applicable law or expressly agreed to by our customer service team.

Any customer responsibility for shipping costs will be communicated before the return is arranged, subject to applicable law.

8. Relationship to Returns and Refunds

This Warranty Policy should be read together with our Return and Refund Policy.

A product may qualify for a return, replacement, repair, or refund under applicable consumer protection laws even if no separate commercial warranty is stated for that product.

Nothing in this policy restricts any mandatory consumer rights or legal remedies.

9. Contact Information

For questions about product quality, manufacturing defects, or warranty coverage, please contact us.

Brand Name: Martnaro

Company Name: Hubei Xianghang Import & Export Trading Co., Ltd.

Email: [email protected]

Business Address: No. 180, Group 2, Huozhuang Community, Nancheng Subdistrict, Zaoyang, Xiangyang, Hubei Province, China.

Please include your order number in your inquiry so that we can assist you efficiently.

Thank you for choosing Martnaro.